Many products are in-stock, either in our shop or the manufacturers warehouse, and ready to ship within 3-10 business days. However, all products are subject to availability. If your desired product needs to be made it's called a Special Order and requires extra time; refer to the Special Orders section below. Our manufacturers require that we purchase the items we think will sell in our store; This means no send-backs are allowed and therefore we simply do not order all the offerings. Most manufacturers offer an entire line of dresses twice a year. We've created a blog and video that explains this process. More questions? Please call the number at the top of this page.
You can place an order by phone or call for updates any time we're available. Thank you for your patience, our online department maintains a high call volume. Our current business schedule is noted at the top of the page and/or on our Contact Page. To speak with our knowledgeable and friendly customer service reps call the number at the top of this page.
Please call our hotline for your options. We may be able to get you exactly what you need in the right amount of time.
We need to know your event date so that we can best serve your needs. Please factor-in the potential for product alterations.
If necessary please remember to add time in-between the delivery of your product and the date of your event for alterations.
Sure thing;) Just call our number for ideas and suggestions. Please call from a desktop so we can scan our website and options together.
We currently ship within the continental United States.
All normal-speed deliveries (provided by a reliable national courier) may incur a shipping fee. Faster delivery costs more, For details call the number at the top of this page.
After the product has made it through production it is shipped through a reliable national shipping provider. Our Standard shipping may take 5-7 business days.
Our national shipping providers offer faster shipping. This service is available in "Fast 3-5 business days" and "Faster 1-3 business days." Please call for details and payment arrangements. Our number is at the top of this page.
In-stock items can be delivered within 7 to 14 days of the day of your purchase. We give our best effort to get your order to you as quickly as possible.
These times vary, please call for details. Some products can be delivered in 7-8 weeks. Certain emergency orders can be shipped within 10 working days. Please call the number at the top of this page.
Some orders require a signature. You can request a signature waiver via the email address you used to place your order. Or you can request it during your online order in the the notes section. You can also request it during your over-the-phone order. Please call the number at the top of this page.
For your protection all change of address for delivery require a request from the email address you used to place your order.
Two things are at play here: 1) Rush Productions (producing your made-to-order products before other orders) costs more. 2) Rush Deliveries (sending the products to your address via a reliable nation shipping provider) costs more. For details call the number at the top of this page.
If the dress is hanging in the warehouse or needs to be special made from your measurements (Special Order) we accept 70% down, payoff upon arrival, or Layaway the remaining 30%. A credit card is required for all special orders.
A Special Order is any product ordered that was not in stock here at the store at the time of purchase. A special order includes a product immediately available from our manufacturers warehouse. These orders may take between 4-16 weeks. Your "Special Order" dress is not made to your exact measurement specifications but rather each manufacturer's sizing chart; Please refer to the "Size Guide" hyperlink listed in bold on each product page. You may need alterations. Please get professionally measured before making a sizing decision. Special order should call the number at the top of this page.
We offer in-store and over the phone Lay-A-Way. If the dress is in-store we accept 50% down, payoff within 60 days. (See "Special Orders" for dresses that are hanging in the warehouse.)
See our Measurement Guide HERE. And please come in to get professionally measured before making a sizing decision.
See our Tuxedo Measurement Guide blog w/videos HERE. And please come in to get professionally measured before making a sizing decision.
Your "Special Order" dress is not made to your exact measurement specifications but rather each manufacturer's sizing chart; Please refer to the "Size Guide" hyperlink listed in bold on each product page. You may need alterations. Please get professionally measured before making a sizing decision.
You should order the size of the largest measurement with an understanding the product may have to be professionally altered at the smaller measurement points.
A credit Card is required for all tuxedo rentals.
Colors definitely vary from one computer screen to the next, from one company to the next and from one fabric to the next.
Sometimes the item's photograph color isn't remotely the same as what we have seen in-person, here on the show room floor.
For example an Ivory color in Satin may not be the same Ivory color in Lace.
Additionally, we only use one color identifying program; so, for example, the color choice 'Green' will have one tone and html preset throughout this website. However, one clothing company's 'Green' may be completely different than another company's 'Green.'
We do not.
If necessary please remember to add time in-between the delivery of your product and the date of your event for alterations.
All sales are final.
Ordering online is the fastest way to order.
Your order will be processed within 24 hours.
We take CASH and Credit Cards: PayPal Express Checkout, Amazon Payments, Visa, MasterCard, American Express, Discover, Diners Club International, and JCB International.
We do not accept checks.
We are located in Hixson, Tennessee, and Hamilton County. All sales made to TN customers incur applicable TN sales taxes. This includes a 7% State of TN sales tax and a 2.25% Hamilton County sales tax totaling 9.25%.
Once you've clicked "Complete Order" you should see a screen including a pink check mark, your order number, a "Thank You" with a note stating, "Your order is confirmed. An actual map of your shipping address city and state should appear. Additionally, that page will tell of a confirmation email that was sent while listing your inputted email address, Customer information, Shipping method, Billing address, and Payment method. An order summary is also available on this screen.
We do our very best to update our "Special Orders" customers on early and on-schedule deliveries.
You can check your order's status by logging into your account, navigating to Account Details, finding Order History, and clicking on the order number to expand the page and view the information. Remember, certain Gowns are made to order and will have no updated status until the order is closer to it's projected expected delivery date already provided.
This is a possibility. However, if the product has already been sent to you or us, or has gone into production, we won't be able to make the change. Our number is at the top of this page.
Please BEWARE of the online counterfeit. They illegally display the manufacturer's photos and attempt to create the dress based solely on the photo.HERE is more detailed counterfeit information.
We do not Buy or Sell Used Dresses.
Yes, we have color swatches for most of our products and at times ask that the manufacturer provide them to us. This service requires shipping, call for details.
Our polices are subject to change without notice.
We are proudly serving Chattanooga, TN & Aiken, SC. Click HERE to view our Location and Contact information;)